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Crisis Management: A
Human Resource Perspective |
Competency-Based Employee Selection®
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Acute Traumatic Stress Management (ATSM) |
Smart Selection®- Interviewing for Results
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Critical Incident Stress Management (CISM) |
Developing and Implementing Competency-Based Systems |
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Planning and Conducting Employee Termination Interviews
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Balancing Work and Life |
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A Rational Approach to Managing Personal or Organizational Change |
Preparing and Conducting COMPETENCY-BASED Performance Appraisals
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Occupational Benchmarking |
Career Advancement Seminar |
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Crisis
Management: A Human Resource Perspective
(One-day program)
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Human resource
professionals must be prepared to lead their organizations through periods
of crisis. This workshop focuses on comprehensive pre-incident preparation
in such areas as employee relations, trauma response, and community
relations as the key to effective crisis management and the recovery
(individual employee and organizational) process. |
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Acute Traumatic Stress
Management (ATSM)
(One-day program)
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Acute Traumatic Stress Management is a crisis
intervention protocol developed for all emergency responders (police, fire,
emergency medical, school personnel, corporate medical/crisis teams, etc.).
It is designed to prepare emergency responders to address the emergent
psychological needs of individuals exposed to traumatic events and help
prevent acute traumatic stress reactions from becoming chronic stress
disorders. |
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Critical Incident Stress
Management (CISM)
(Two-day program)
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Critical Incident Stress Management is a
comprehensive crisis response program (to natural and man-made disasters,
acts of violence, terrorism, etc.) based on the Mitchell and Everly model.
The program is designed to reduce the frequency, duration, severity of and
impairment from psychological crises. This workshop covers each of the seven
components of this integrated, intervention system including Critical
Incident Stress Debriefings. |
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Competency-Based Employee Selection®
(Full day)
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Competency-Based Employee Selection is an interviewing and selection process which focuses on the definition of performance expectations, the competencies required to achieve those expectations, and the development of interviewing strategies designed to select the best candidates for key positions in an organization.
This workshop is designed for recruiters, line managers, and small business owners who wish to develop advanced interviewing and candidate assessment skills. |
Participants learn to:
- Identify performance expectations
- Identify competencies needed to achieve performance objectives
- Develop situational and behavioral interview questions
- Conduct a structured candidate interview
- Assess candidate responses
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Smart Selection®- Interviewing for Results
(1/2 day)*
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Interviewing and selecting the best candidates to fill positions is critical to the success of your organization. Mistakes in hiring decisions can be costly and disruptive. This hands-on, interactive workshop is designed for recruiters, line managers, and small business owners who wish to learn the basic skills associated with successful interviewing and selection. |
Participants learn to:
- Develop selection criteria
- Plan for and structure an interview
- Utilize a variety of questioning techniques
- Comply with legal and regulatory guidelines
- Sell the position and the organization
- Effectively utilize testing and reference checking
- Assess candidates and interview
results
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Developing and Implementing Competency-Based Systems
(Full Day)
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What are the characteristics that define success in your organization? What do your star performers do that distinguishes them from average performers? How can you gather this information about competencies and once you have it, what do you do with it? This workshop is designed for managers and human resource practitioners who are interested in developing and implementing competency-based human resource systems to improve organizational performance. |
Participants learn to:
- Identify types of competency characteristics
- Identify the first steps in beginning a competency study
- Gather information to develop competency models using a variety of methods
- Identify and prioritize applications for competency data, including staffing and selection, training, development, and performance management.
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Planning and Conducting Employee Termination Interviews
(Full Day)
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One of the most difficult and emotionally charged meetings Human Resource professionals and front line managers face is the termination interview. This workshop will help managers to plan and conduct termination interviews that protect the interests of the company as well as the rights and emotional well being of the departing employee. |
Participants learn to:
- Prepare for termination interviews
- Reduce negative impact of termination for departing employee
- Minimize legal exposure to the organization by properly planning and documenting terminations
- Develop appropriate severance packages
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Balancing Work and Life:
Creating Winning Solutions for Organizations and Employees
(1/2 Day)
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As employers compete to recruit and retain a quality workforce and at the same time increase productivity, attention must be focused on the complex relationships between work and life. Organizations that provide policies and programs that help employees achieve work-life balance will gain competitive edge in the 21st century. This workshop is designed for managers, human resource practitioners, and small business owners who are interested in introducing work-life programs in their organizations. |
Participants learn to:
- Define the issues of work-life balance
- Identify the business advantages of work-life balance programs
- Identify best practices
- Gather information about employee needs
- Develop business solutions to work-life balance problems
- Develop an action plan for getting started
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A Rational Approach to Managing Personal or Organizational Change
(1/2 or Full Day)
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The ability to be flexible and adaptable in response to the constant changes in our daily personal and work lives is an essential skill required to manage the inevitable stress. The changes which are out of our control are often the most troublesome. This workshop teaches the cognitive skills that help one to cope with change. |
Participants learn to:
- Understand the change process and its impact on the individual
- Assume responsibility for the process of accepting change
- Learn Rational Emotive (RET) principles which explain individual change responses
- Identify the ‘A, B, C’s of our belief systems
- Develop individual strategies for coping with change
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Preparing and Conducting COMPETENCY-BASED Performance Appraisals
(1/2 Day)
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Preparing and conducting effective performance appraisals is a critical component of a manager’s job. When appraisals are conducted effectively, managers and their employees work in partnership to set realistic goals and objectives, monitor progress, and identify development needs.
This interactive, skills-based course is designed for those new to the supervisor or manager role as well as those experienced managers who may desire to improve their skills. It is designed to integrate with an organization’s existing performance management and appraisal systems. |
Participants learn to:
- Identify the differences between performance management, performance appraisal, and employee development
- Write an effective performance appraisal
- Prepare for a productive performance appraisal meeting
- Conduct a productive performance appraisal meeting
- Prepare an individual action plan to strengthen skills
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Occupational Benchmarking ®
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A Competency-Based Approach for Personal Performance Improvement
(Full Day)
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The concepts of Total Quality Management, best practices, and benchmarking are commonly accepted business concepts. These same concepts can be utilized by individuals to establish performance objectives and improve personal performance. |
Participants learn to:
- Understand the history and process of benchmarking at a corporate level
- Learn how these same principles can be applied to the individual
- Establish benchmarks for your current position
- Create an Individual Performance Plan based on the benchmark for your position
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Career Advancement Seminar
(Full Day)
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Job dissatisfaction, downsizing, and work place restructuring contribute to the millions of workers annually who voluntarily or involuntarily face the challenge of seeking new employment. This workshop will help job changers to identify realistic job goals, develop effective job search strategies, and achieve job satisfaction. |
Participants learn to:
- Assess individual employment preferences
- Research companies, labor markets, and salaries
- Develop a job search strategy appropriate to their job goal
- Craft a market-oriented resume
- Confidently prepare for employment interviews and effectively handle difficult interview styles and questions
- Decide and negotiate job offers
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Managing Stress In The Workplace
(Full Day)
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An increasing number of factors contribute to workplace stress. This workshop will help you to understand the sources of this stress, the impact of stress on your performance and health, and the best intervention strategies. |
Participants learn to:
- Understand the etiology of stress
- Assess and locate your stressors
- Identify your physiological, psychological and behavioral consequences of stress
- Select among various stress reduction and management techniques
- Develop an individual stress management plan
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